These Terms and Conditions apply to any services booked online, by phone, text, and email. By accessing this website or making a booking you agree to be bound by the terms and conditions below. These Terms and Conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website. If you do not agree with these terms and conditions, please do not access this website.
1. About Us. Our site www.cleansimply.co.uk is operated by Citi Clean trading name of Simply Clean Limited. We are registered in England and Wales under company number 08870886 and our registered office and main trading address is at Winnington house, 2 Woodberry grove, North Finchley, London, N12 0DR.
2.1. These Terms and Conditions represent a contract between Simply Clean Limited and the Client.
2.2. The Client agree that any use of the Company’s services, including placing an order for services by telephone, email, website forms shall constitute the Client’s acceptance of these terms and conditions.
2.3. No variation or alteration of these terms and conditions shall be valid unless approved in writing by a director of the company.
3.1. End of tenancy cleaning, carpet cleaning, move in/out cleaning, spring cleaning. The company reserves the right to amend an initial quotation, should the client’s original requirements change.
3.2. Some badly neglected properties may require more hours to clean than well maintained properties.
3.3. The sales advisers can only give you a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s property. Please note that duration may vary therefore a degree of flexibility is required.
3.4. Carpet cleaning. Please note that our carpet cleaners will do their best to clean your carpets, however we cannot be held responsible for badly neglected carpets and that we cannot remove stains.
4.1. The only acceptable payment method for an end of tenancy cleaning, carpet cleaning, move in/out cleaning, spring cleaning, one-off cleaning is cash or bank transfer.
4.2. Cash payments are made on the day after completion of the service.
4.3. Bank transfer payments are to be made at least a day before cleaning due date.
5. Claims and Complaints.
5.1. All services shall be deemed to have been carried out to the client satisfaction unless written notice is received within 24h of completion of the job only if the client is not present to check the cleaning in the end.
5.2. If the customer is present in the end of the cleaning to check the cleaning service, any corrections are made on the same day. Thus the client is not entitled to request recovery cleaning or free of charge re-cleans after we leave. Please note that our 24h return policy is only applicable if customer is not present in the end of the cleaning service and if the customer writes to us within 24h of completion of the job.
5.3. Our services are provided only for the satisfaction of our clients. We shall not be held responsible if any third parties such as estate agents, landlords or inventory clerks are not satisfied with the cleaning provided by us. Therefore, the customer is not entitled to request a refund or free re-cleans.
5.4. Any complaints regarding carpet cleaning, upholstery cleaning or curtain cleaning should be addressed to the company on the same day. For these cleans we do not offer 24h return policy guarantee.
5.5. The company does not offer any refunds or compensations.
5.6. The Client agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself or arranging a third party to carry out cleaning or repair services with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled.
6.1. The company shall not be liable for any third parties or their actions who enter or are present at the client’s premises during the cleaning visit. The cleaners cannot be relied on to grant access to the property to any third parties.
6.2. Items excluded from the cleaning company’s liability include: cash, jewellery, art, antiques, china, and items of sentimental value.
6.3. The company shall not be liable for: existing damage or spillage that cannot be cleaned/ removed completely using standard cleaning detergents and chemicals. We will do our best to clean your oven and all other appliances but cannot guarantee removal of ingrained dirt using standard cleaning materials.
6.4. The company shall not be liable for any loose items that break during our visit.
6.5. For any damages or missed items the company should be informed whilst the cleaners are still on site. The company shall not be liable for any damages or missed items after we leave the property.
7. Cancellations. Customer agrees to pay the full price of a cleaning visit if the customer changes the date/time less than 24h prior to the scheduled appointment.
8. Insurance. Citi Clean Ltd is insured by Hiscox Insurance Company Ltd and has full public and employer’s liability cover. Any claims regarding breakages and lost items should be reported on the same day.