What is not included as part of the end of tenancy cleaning?
We will not try to wash the walls and the ceilings. We will however clean all cobwebs. We can wash/clean the walls if you ask us to do it. This service will cost extra and the entire responsibility will be yours should any damage to the walls occurs.
Not included in the end of tenancy cleaning are: carpet cleaning, exterior windows, any external areas (patios, gardens, external staircases, parking spaces, balconies, terraces).
Do you clean windows from the outside?
This service is not included in the end of tenancy cleaning price and is available only if our cleaners can reach the windows from inside the room. Ground floor windows reachable without the use of a ladder also can be booked separately and cleaned.
How soon can you send a team to mu place?
Our End of Tenancy Cleaners can respond to urgent enquiries and often when required can send a team on the same day. Whatever your circumstances will do our best to help you.
Are there any extra charges I have to pay e.g. parking?
In short, NO. Our End of Tenancy cleaning prices are fixed based on property size. The cleaning service is also not limited in time. Which means that we wont charge you extra if we need to spend a little bit more time at your property.
Who provides the cleaning materials and equipment?
Our end of tenancy cleaning team is fully equipped with all necessary chemicals and professional equipment. You only need to provide access to your property, water and electricity.
Can you carry out the job when I am at work?
Yes, of course. We just need someone to let our end of tenancy cleaners in and ideally come at the end to check the cleaning. If thats not feasible, on completion we can close the door behind us. We can also collect keys from estate agents for your convenience.
Do you charge per hour or per job?
Our end of tenancy cleaning is NOT charged per hour but per job. We gather information about the property over the phone and provide a quote for the whole job. In order to provide an accurate quote we need as much info as you can provide- e.g. number of rooms, bathrooms/WCs/shower rooms, type of flooring, conservatories, windows, condition of the property, parking space available etc.
What are your cleaners’working hours?
Our end of tenancy cleaners work any day of the week from 08.00 to 22.00 including Public and Bank holidays.
Do You Need A Deposit?
We do not charge any payment or up front deposits. Payment is made following completion of a cleaning job, after inspecting the premises to ensure quality. Once the cleaning service is fulfilled and you have looked over the job with our cleaning team supervisor, you can pay the full amount in cash.
Do You Clean the Oven?
Yes. Cleaning of ovens, cupboards and other appliances, inside and out, is included in the price of our professional End of Tenancy Cleaning.
What Equipment do you Use?
We use Prochem professional carpet, upholstery and general cleaning equipment. Our end of tenancy cleaning teams use the necessary detergents, materials and professional equipment for a guaranteed service.